FAQ's

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What is your cancellation policy?

We have a 14 day cancellation policy for Canopy Tours. All reservations are transferable. Please call our Command Center at (540) 622–2000 to alert our staff of any changes.

	Outside 14 days from tour	Inside 14 days from tour
Rescheduling	One free reschedule allowed. Additional reschedules may be allowed for a $20 rescheduling fee.	No rescheduling allowed
Canceling	Full refund less $20/person cancellation fee	No refunds will be given

If your Tour has been canceled due to weather, we will work with you to reschedule to another day or time or provide you with a refund. If you are unable to complete the Tour due to fear, we will offer you an opportunity to come back and try it again at a later date.